SURGEON GARMENTS / STORE INFORMATION
Returns and refunds
Clear next steps when you need help.
Draft policy · Temporary details are marked in brackets.
Requesting a return
Contact [SUPPORT EMAIL] within [RETURN WINDOW] of receiving your order. Include your order number, the items involved and the reason for your request. We will explain the next steps and confirm the return address: [RETURN ADDRESS].
Condition and eligibility
Returned items must meet [ITEM CONDITION REQUIREMENTS]. [CUSTOMIZED ITEM AND OTHER LAWFUL EXCLUSIONS]. This policy does not limit any rights you have under applicable consumer law.
Return costs and refunds
[RETURN SHIPPING RESPONSIBILITY]. After [REFUND APPROVAL TRIGGER], refunds are issued by [REFUND METHOD] within [PROCESSING TIME]. Your payment provider may need additional time to show the credit.
Incorrect or faulty items
If you receive an incorrect or faulty item, contact [SUPPORT EMAIL] with your order number and a description of the issue. [RESOLUTION PROCESS AND APPLICABLE REMEDIES].
HERE FOR YOUR EVERYDAY
A little help goes a long way.
Find your fit, care for your uniform, or talk through an order with us.